How can we help?

Do I have a wireless router or a wireless AP?

Depending on your specific install situation, you may have either a wireless router, or one or more wireless access points (APs). You can tell whether you have a wireless router or a wireless AP based on its model and appearance.

Wireless Router

The wireless router KSL typically uses is a TP-Link AX1800. It is a black rectangle, has 4 visible antennas, and has 6 green LEDs on the front of the unit.

TP-Link AX1800

Wireless AP

The wireless AP KSL typically uses is an Omada EAP610. It is a white circle with no visible antennas, and has one blue/orange/white LED on the flat surface of the unit.

Omada EAP610

Wireless AP (ETC)

If you have a lighting network provided solely by ETC (Electronic Theatre Controls), you may have a Netgear WAX610 access point. It is a white square with the NETGEAR logo, and four blue/orange/white LEDs on the flat surface of the unit.

Netgear WAX610